Внедрение корпоративного ПО Cisco Unified Contact Center (DUCCE)

 

Аудиторія

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers

The secondary audience for this course is as follows:

  • Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Попередні вимоги

The knowledge and skills that a learner must have before attending this course are as follows:

  • Knowledge of MS Windows-NT Server
  • Understanding of basic call center functions (ACD, Network и IVR)

Цілі курсу

Upon completing this course, the learner will be able to meet these overall objectives:

  • Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment
  • Install and configure a Cisco Unified CCE system
  • Create routing options using an external SQL database and an Application Gateway
  • Install and configure Cisco Outbound Option
  • Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center

Зміст курсу

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is an instructor-led course for system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and performing basic troubleshooting. You will accomplish this by installing the Unified CCE software and introducing Unified CCE troubleshooting tools.

Classroom training

Duration 5 days

Price (excl. tax)
  • Ukraine:
    Country: UA
    US$ 2 625,- *

* Расчеты в гривнах по курсу НБУ

 
Клікни по назві міста, щоб зареєструватись Дати та реєстрація
Ukraine
Київ
Київ
Київ
RCIS
Online training This is an pусский language FLEX course.
Time zone: UTC+3
Online training This is an pусский language FLEX course.
Time zone: UTC+3
Online training This is an pусский language FLEX course.
Time zone: UTC+3
Online training This is an pусский language FLEX course.
Time zone: UTC+3

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.

This is a FLEX course, which is delivered both virtually and in the classroom.