Внедрение корпоративного ПО Cisco Unified Contact Center (DUCCE)


Кому следует посетить

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers

The secondary audience for this course is as follows:

  • Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Предварительные требования

The knowledge and skills that a learner must have before attending this course are as follows:

  • Knowledge of MS Windows-NT Server
  • Understanding of basic call center functions (ACD, Network и IVR)

Цели курса

Upon completing this course, the learner will be able to meet these overall objectives:

  • Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment
  • Install and configure a Cisco Unified CCE system
  • Create routing options using an external SQL database and an Application Gateway
  • Install and configure Cisco Outbound Option
  • Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center

Содержание курса

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is an instructor-led course for system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and performing basic troubleshooting. You will accomplish this by installing the Unified CCE software and introducing Unified CCE troubleshooting tools.

Classroom training

Длительность 5 дней

Цена (без учета НДС)
  • Украина: US$ 2 625,– *

* Расчеты в гривнах по курсу НБУ

Click on town name or "Online Training" to book Даты и регистрация
FLEX тренинги проводятся в классе с возможностью присутствия дистанционных слушателей.